We are not ignoring anything. While yes it is true that ahelps are relayed to the discord that requires someone to actively be watching that channel for them. As you’ve already been told this is a volunteer position, you cannot expect us to treat it like a full time job.
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We’re not “ignoring” the AHelps in the Discord. Just because we’re online doesn’t mean we’re available to get onto SS13 to handle a ticket. Many of us have our computers on while AFK or we’re doing something else like working, schoolwork, or even just playing another game. Also, many times we can be online and active, but we’re on our phone and not even at our computers.
I’m sorry you had a bad experience with your issue not being handled quickly enough for your satisfaction, but staff members have lives outside of this which is, ultimately, a game that we run and play for fun.
Slinging abuse is not acceptable and I certainly hope you don’t treat others in your day-to-day interactions like that. Remember that there’s another person on the other side of the username and you shouldn’t be taking your frustrations out on them.
In my opinion, the most important rule we have here is Be excellent to each other.
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I will likely respond to this tomorrow.
Having looked at the timestamps for logs briefly, you spent nearly 40 minutes angrily spamming ahelp, then lighting into a non-admin staff member when they told you to stop.
Can you elaborate on your thought process for spending 40 minutes repeatedly sending the same angry copy paste messages to ahelp?
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A combination of lack of accountability in answering ahelps in a prompt manner, player reports being left unhandled, and general lack of admins during peak hours.
Playing the lottery with 3 layers of “Will an admin see this” is incredibly disheartening and infuriating.
Okay, real talk: do you actually believe that spamming AHelps with insults and abusing not-admin staff can, in any way, help you with your problem? Like, seriously. How do you expect treating people like that could possibly end up favorably for you? If you need help from someone, why would you also act in such an unpleasant way towards them?
Do you treat doctors and nurses like that?
Do you treat police and firefighters like that?
Do you treat cashiers and waiters and other customer service workers like that?
None of these are rhetorical questions. If you answered “yes” to any of them, I seriously recommend taking a hard look at yourself and asking yourself if that’s who you want to be.
Of course not, because doctors, nurses, police, firefighters, cashiers, and waiters all have an obligation to do what they signed up for. Which does not exist here.
If I were to call 911 and instead of getting an operator, I got a “please leave a message and MAYBE someone will get back to you” or a “Try going to the police station they’ll see it there.” you’d be a little pissed off too, right?
Admins are real people with real lives, and volunteers at that.
If you can’t accept that your tickets may go unanswered, the disconnect button is at the top right.
Keep the ban.
theres a big fucking difference between the police and jannies for an obscure space game
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The phrase ‘ahelps are also send to discord’ is a bit misleading.
Don’t get me wrong, they are, but they are coupled with other logs (such as game starting or such) and on the other channel.
Do you seriously expect me to monitor this channel when I very clearly don’t have a time to actively monitor the server?
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The thing is, this is a GAME so any comparisons to real life is mute in this case. Nobody is paid at all; not the hosts (not counting patron/other fundraising for server costs), nobody is being paid to mentor, nobody is paid to be a admin. I’ve been frustrated to by the lack of admins during a round, but then I remember that admins have lives and jobs outside of being a volunteer for Beestation and that’s why nobody is on at that moment and there is nothing wrong with that. If anything I make a player report after the round or adminhelp on discord, and I’m also slightly surprised that the ban length isn’t a full 2 weeks/1 month.
Seeing as your behaviour in the ban appeal hasn’t changed, I’d very much be in favor of keeping this sustained.
Comparing admins to 911 dispatchers or emergency services is probably one of the most detatched things I’ve read in my time here.
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You have to be one real sad dude to spam ahelp for 40 minutes
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In fairness, it was oo7craigmc who brought it up, comparing police to admins.
I’d like to apologize to JonnySalami and PowerfulBacon. I realize that spamming ahelps is unacceptable. I’d still like to reiterate my point of the fact that issues go unresolved far too frequently.
Remember, you also have the option to open player reports should ahelps go unanswered and there’s a system in place to keep staff on top of these reports.
You do realize that nobody on the Dev Team, Mentor Team, or Admin Team get paid, right? A lot of us have family, friends, and other things that take priority.
Additionally, administration can be exhausting and playing on an SS13 server you admin for isn’t exactly relaxing since you still have to remain vigilant. So yes, sometimes admins play games that aren’t SS13.
If you’re really worried about issues going unresolved, you could always work towards becoming an admin and throwing your hat into the ring.
My guy there’s like 9 unresolved player reports on the first page with like 5-20 days of inactivity. The problem is that if there’s nobody on, it’s a tossup if someone in discord sees it, then you have to play roulette to get your player report handled. I know it’s easier said than done to get more admins, but the player shouldn’t be the one having to jump through hoops to get their issue resolved, and getting told “Well you just have to live with the fact that it may not get handled.” doesn’t help in the slightest.
Yes, it’s a volunteer position. Yes, it’s unpaid. It’s still a vital position to keep the server running smoothly. They’re the ones that took on the responsibilities of the position, and agreed that they understood when they did. What the hell is the point of having moderation at all when it’s wholly ineffective at times, and admins can just decide not to take care of it? Besides getting more people, I don’t know how to fix it, but that’s not my wheelhouse. I just want it acknowledged that it’s a problem in the first place.
Here are the near entirety of your logs for Say, DSay and Adminprivate:
And then a block quote since some lines are too long to make look mildly decent with snipping tool:
Text Logs
[2022-04-12 21:48:08.644] ADMINPRIVATE: PM: SuperbDingaling/(Sienna Anderson)->JonnySalami/(Katrina Katsunari): Then why the hell did it take this long to get a response at all when there are 3+ admins online in discord and ahelps ingame are ALSO sent to the discord? I shouldn't have to join a discord server to get an admin to handle a ticket. That's just giving them free reign to ignore shit whenever they want.
[2022-04-12 21:49:02.934] ADMINPRIVATE: PM: SuperbDingaling/(Sienna Anderson)->JonnySalami/(Katrina Katsunari): The level of understanding you have regarding my frustration seems off the mark. Shit's ALREADY sent to discord, I shouldn't have to get on and ping them when they should be handling it already.
[2022-04-12 21:50:12.913] ADMINPRIVATE: PM: JonnySalami/(Katrina Katsunari)->SuperbDingaling/(Sienna Anderson): Guess what: People have lives and don’t check discord ahelps every moment of their free time, it isn’t 24/7 on-call job with sweet bennies and pay to go with, lol
21:50:27.080] ADMINPRIVATE: PM: JonnySalami/(Katrina Katsunari)->SuperbDingaling/(Sienna Anderson): Being frustrated is one thing, but raging to this level is goofy, take a breath
[2022-04-12 21:50:33.544] ADMIN: JonnySalami/(Katrina Katsunari) checked the individual player panel for SuperbDingaling/(Sienna Anderson).
[2022-04-12 21:51:07.460] ADMINPRIVATE: PM: SuperbDingaling/(Sienna Anderson)->JonnySalami/(Katrina Katsunari): So you're telling me that I can apply to be an admin, get accepted, be active in discord, and ignore shit? That sounds great where do I sign up? Not like the green dot next to the discord name means they're online right?
[2022-04-12 21:52:17.963] ADMINPRIVATE: PM: JonnySalami/(Katrina Katsunari)->SuperbDingaling/(Sienna Anderson): Lmao, if thats your take, thats your take
[2022-04-12 21:52:28.823] ADMINPRIVATE: PM: JonnySalami/(Katrina Katsunari)->SuperbDingaling/(Sienna Anderson): You know you have to be over 12 to create a Byond account right?
[2022-04-12 21:52:42.209] ADMINPRIVATE: PM: SuperbDingaling/(Sienna Anderson)->JonnySalami/(Katrina Katsunari): Dang how'd you get one, then?
[2022-04-12 21:54:01.050] ADMINPRIVATE: PM: JonnySalami/(Katrina Katsunari)->SuperbDingaling/(Sienna Anderson): Lol, enjoy the break, youre definitely too mad about a free to play game with volunteers
[2022-04-12 21:54:09.257] ACCESS: Logout: SuperbDingaling/(Sienna Anderson)
[2022-04-12 21:54:09.262] GAME: SuperbDingaling[DC]/(Sienna Anderson) SuperbDingaling[DC]/(Sienna Anderson) is no longer owning mob Sienna Anderson(/mob/dead/observer) (Reebe - City of Cogs (128, 150, 10))
Timeline of Ahelp
You opened the ticket at 20:59:52
You sent messages and spam until 21:26 when PowerfulBacon came on
Then continued sending the same copy paste of:
“[2022-04-12 21:35:25.386] ADMINPRIVATE: Ticket #4: SuperbDingaling/(Sienna Anderson): So are you all gonna just sit in discord jerking each other off or is one of you gonna get off your 600 lb ass and maybe come do the position you signed up for? So are you all gonna just sit in discord jerking each other off or is one of you gonna get off your 600 lb ass and maybe come do the position you signed up for? So are you all gonna just sit in discord jerking each other off or is one of you gonna get off your 600 lb ass and maybe come do the position you signed up for? So are you all gonna just sit in discord jerking each other off or is one of you gonna get off your 600 lb ass and maybe come do the position you signed up for? So are you all gonna just sit in discord jerking each other off or is one of you gonna get off your 600 lb ass and maybe come do the position you signed up for? So are you all gonna just sit in discord jerking each other off or is one of you gonna get off your 600 lb ass and maybe come do the position you signed up for? So are you all gonna just sit in discord jerking each other off or is one of you gonna get off your 600 lb ass and maybe come do the position you signed up for? So are you all gonna just sit in discord jerking each other off or is one of you gonna get off your 600 lb ass and maybe come do the position you signed up for? So are you all gonna just sit in discord jerking each other off or is one of you gonna get off your 600 lb ass and maybe come do the position you signed up for? So are you all gonna just sit in discord jerking each other off or is one of you gonna get off your 600 lb ass and maybe come do the position you signed up for? So are you all gonna just sit in discord jerking each other off or is one of you gonna get off your 600 lb ass and maybe come do the position you signed up for? So are you all gonna just sit in discord jerking each other off or is one of you gonna get off your 600 lb ass and maybe come do the position you signed up for? So are you …”
At 21:38, PB told you to stop spamming the ticket with messages.
I came on and replied at 21:46, fresh after getting off of work.
Ticket ended at 21:54 when I banned you.
Honestly, some other admins who briefly looked over these logs said that they would have perma banned you - and I do not blame them. This is a ridiculous level of anger and toxicity over a toxins bomb that didn’t work out, because you lost the opportunity to use it again cog cultists and xenomorphs. The other player D/C’d after their experience with you, and you round removed yourself and raged from 20:59 to 21:46, when I interacted with you.
This is a previous ban of yours:
I’m the second person who has written down how poor your ticket conduct is, and extreme is a fitting word. I can understand that frustration happens, but by no means is it a free pass to lash out.
I see no reason to lift the ban, even with the appreciated apologies. I do ask that you realize that there are people on the other side of the screen.
Again, 5 minutes in discord with a @ adminhelp ping would have gotten a much quicker response. Admins have at least 15 channels to pay attention to, and it was PB’s ping that got me online right after I got home from work.
Beestation and volunteer projects in general are not perfect, and a vast majority never will be. You will be glad to know that several new moderators just joined the team last week, and that there are two applications for moderators open now. Things are always work in progress, and the team is only growing in size fortunately.